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THE CORRELATION BETWEEN SERVICE QUALITY TOWARDS STUDENTS’ SATISFACTION IN KAMPUNG INGGRIS LANGUAGE CENTRE (LC) BRANCH BOGOR.

Firdaus, Mohammad Nizam (2024) THE CORRELATION BETWEEN SERVICE QUALITY TOWARDS STUDENTS’ SATISFACTION IN KAMPUNG INGGRIS LANGUAGE CENTRE (LC) BRANCH BOGOR. Skripsi thesis, UNIVERSITAS ISLAM KADIRI.

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Abstract

The aim of this study is to assess the service quality at Kampung Inggris LC Bogor, which boasts high levels of student satisfaction and a growing student population. The research employs a quantitative descriptive method, using normality tests, linearity tests, and hypothesis testing to explore the correlation between service quality and student satisfaction. The normality test results show a value of 0.077, indicating normal distribution. The linearity test results reveal an F-value of 1.002, with an F table value of 1.66 and a significance level of 0.471, confirming a linear relationship. The R-squared value is 0.403, indicating that 40.3% of the variance in student satisfaction is explained by service quality. Hypothesis testing results yield a correlation coefficient of 0.635 with a 2-tailed significance of 0.000, indicating a significant positive correlation between service quality and student satisfaction. This implies that improvements in service quality at Kampung Inggris LC Bogor lead to increased student satisfaction. The findings demonstrate a direct and positive relationship between service quality and student satisfaction. Enhancing service quality results in higher levels of student satisfaction, suggesting that improving service dimensions can effectively boost overall student satisfaction and potentially increase student enrollment.

Keywords: service quality, student satisfaction, Kampung Inggris LC Bogor, Correlation, Quantitative.

Item Type: Thesis (Skripsi)
Subjects: 400 - Bahasa (Bahasa Indonesia dikelas 499) > 400 Bahasa > 407 Pendidikan, riset dan topik terkait tentang Bahasa
400 - Bahasa (Bahasa Indonesia dikelas 499) > 420 Bahasa Inggris dan Inggris kuno > 420 Bahasa Inggris dan Inggris kuno (Anglo-Saxon)
Divisions: Fakultas Keguruan dan Ilmu Pendidikan > Pendidikan Bahasa Inggris
Depositing User: Perpustakaan Pusat
Date Deposited: 03 Oct 2025 07:50
Last Modified: 03 Oct 2025 07:50
URI: http://repo.uniska-kediri.ac.id/id/eprint/1582

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